Glovia On Demand Extended MRP Application Suite :: Customer Management
Bid Process Management (BPM) Software
Enables faster response to Request for Quotes (RFQs) with precise bids that accurately reflect customer requirements. For any manufacturer, this typically leads to a competitive edge—with higher bid-to-order conversions and subsequent revenue gains. BPM helps to automate bid generation for standard products, while maintaining desired profit margins. It also provides the flexibility to customize quotes for building unique items. Multiple views capabilities make it easy for users to analyze how specific requirements will impact sales, materials, services, delivery and billing.
Contract Management Software
Offers in-depth functionality that enables users to develop, modify and fulfill customer contracts for products and services, realistically and profitably. It simplifies and accelerates contract development and uses Master Contract templates to increase accuracy and consistency, which can help improve the efficiency of internal operations. Offering full multinational support, Contract Management provides the ability to convert quotes into contracts with all variables maintained.
Customer Portal Software
Leverages the power of the Internet to enable higher levels of customer service and satisfaction, while minimizing service-related communications and costs. Customers gain convenient, round-the-clock access to sales quote, sales order, order status and other key information through a simple Web browser. The solution supports advanced inventory replenishment strategies, such as consigned inventory, and integrates seamlessly with other Glovia On Demand modules to streamline quote-to-order sales cycles and increase quote-to-order conversions for higher revenues and profitability.
Sales Orders Software
Creates a fully integrated, easy to use environment for entering and processing orders, as well as managing the physical distribution of goods and consigned inventory. The application provides visibility into all inventory locations, flexible pricing and discounting options, special item processing, and customer profile information required for timely order fulfillment—such as billing, shipping instructions, credit status, payment terms and handling procedures.
Sales Quotes Software
Allows real-time tracking of all sales proposal activities, extending automation to the beginning of the sales cycle, long before orders are finalized. This results in improved efficiency, more accurate quotes, and timely reporting of sales data and status. The easy-to-use Sales Quotes tracking system also records and tracks competitive quote information and provides statistics on the probability of closing the sale.
